What should I do if the item I ordered doesn’t fit, isn’t suitable or not to my liking?

Let's face it: sometimes even the most fabulous pieces might not be the right match. Whether it's about fit, style, or simply a change of heart, we want to ensure your happiness.

• Initiate your exchange process here.
• After approval, you'll get an RMA number to include in your package, your golden ticket for returns.
• If you're sending the package back from outside the UK, mark your package as 'returned goods'. This avoids customs charges; we can't cover import duties, and we don't want you facing unexpected costs.

Your satisfaction is our priority. Dive into our detailed returns and exchanges page to get all the specifics. Still puzzled? Reach out. We're always here to help!

P.S. As an Empress Mimi subscriber, remember our Fit Guarantee has got your back. If the pieces in your first box don't fit like a dream, shoot us an email. You'll receive store credit to handpick a replacement on our website, with no need to return the original. Enjoy the royal treatment!