What should I do if I receive a faulty item?

We sincerely apologize for the oversight. At Empress Mimi, our aim is to ensure you receive only the finest. If you've received a faulty item, please contact our dedicated Customer Service team immediately at [e-mail] with a brief description and a photo of the defect. We'll swiftly review the situation and guide you on the next steps, which may include a replacement or another suitable solution. Your satisfaction is our utmost priority, and we appreciate your understanding and patience in this matter.