I was charged twice - what should I do?

If you notice there’s a duplicate charge on your account, don’t be worried. Just send an email to [e-mail] and our Customer Service Pixies will gladly help you sort this out.

Some scenarios that may have caused this: 

1. Is it possible you have signed up for two subscriptions? You may login to your Empress Mimi account to see if you have more than one active subscription. If this is the case, please send us an email. We'd be happy to help you cancel it.
2. Are you paying for someone else's subscription? You may have purchased a subscription as a gift to a friend or family member, this gifted subscription will continuously renew and charge the card associated with the first order. If you need this canceled or updated, please let us know.
3. Is the charge finalized or still processing/pending? Sometimes payment errors occur and our system will attempt to process another charge. Depending on your financial institution they may show both charges as processing/pending. Please only reach out if both charges are finalized. 

If none of the above are applicable, our pixies will be sure to look deeper and investigate the cause for a duplicate charge.