Our Empress Mimi pixies work hard to get your monthly delivery out the door as fast as possible! Once your package has been picked and lovingly packaged, you will receive an email to let you know that your box of goodies is on its way. If you have opted to include tracking (and we recommend you do!) this email will include a tracking number so you can not so patiently watch its progress across the world to your doorstep.
We aim to get our boxes packed and ready to go within 3-5 working days. If there's an unexpected surge of high demand this may take a little longer. If you do not receive a notification that your item has been shipped, please feel free to drop us a message and give our warehouse a nudge on info (at) empressmimi.com
For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE
We ship from London, UK and from the US for select orders.
Our delivery times are mentioned at the checkout and vary depending on your country. The covid-19 pandemic can result in delays to the delivery times and we are currently seeing delays of between 30-60 days especially in the US and Canada. Please rest assured the majority of deliveries are still completed in a timely manner, and if your purchase has been affected by delays please rest assured it is still on its way, it is just taking a little longer than usual currently!
*Please note: due to covid-19 and government restrictions on delivering non-essential supplies some orders may take longer than usual. We are aware that this is especially affecting those orders that are delivered via USPS and Canada Post. We thank you for your patience and understanding whilst we navigate through these unprecedented times. Please know that your package is on its way to you and is as ever lovingly prepared from London - it may just take a little longer than you're used to. For peace of mind, we recommend adding tracked shipping at check-out.
Unless you have paid for tracking, your order is untracked and Empress Mimi is not responsible for any delays or non delivery due to local disruptions.