How long will it take to get my order?

Our Empress Mimi pixies work hard to get your monthly delivery out the door as fast as possible! Once your package has been picked and lovingly packaged, you will receive an email to let you know that your box of goodies is on its way. If you have opted to include tracking (and we recommend you do!) this email will include a tracking number so you can not so patiently watch its progress across the world to your doorstep.

We aim to get our boxes packed and ready to go within 3-5 working days. If there's an unexpected surge of high demand this may take a little longer. If you do not receive a notification that your item has been shipped, please feel free to drop us a message and give our warehouse a nudge on info (at) empressmimi.com 

For the latest shipping prices, delivery information and Covid-19 updates, please see our shipping page by clicking HERE

We ship from London, UK and from the US for select orders.

Our delivery times are mentioned at the checkout and vary depending on your country. As per our shipments page, packages normally arrive in 7-15 business days however this does not include additional delays that may be caused by customs, or other government agencies, especially in the US and Canada. Please rest assured the majority of deliveries are still completed in a timely manner, and if your purchase has been affected by delays please rest assured it is still on its way, it is just taking a little longer than usual currently!

*Please note: Shipping times may be subject to COVID-19 and seasonal delays hence some orders may take longer than usual. We are aware that this is especially affecting those orders that are delivered via USPS, Canada Post, and packages with Australia as the final destination. Please know that your package is on its way to you and is as ever lovingly prepared by our team in London and the US - it may just take a little longer than you're used to. For peace of mind, we recommend adding tracked shipping at check-out. Unless you have paid for tracking, your order is untracked and Empress Mimi is not responsible for any delays or non delivery due to local disruptions.