We always aim for every one of our customers to love every product they receive, but if you do need to return an order, we’re happy to help.
Please visit https://www.empressmimi.com/a/returns to complete a return request. Once approved, you will receive an RMA number to include with your returned package.
If shipping from outside the UK, please make sure to clearly mark your returned parcel as 'returned goods' to avoid any customs charges as we will not be liable for any import duties. We will not be able to pick up any packages which have duties due on them.