We always aim for every one of our customers to love every product they receive, but if you do need to return an order, we’re happy to help.
If you wish to return an item for an exchange, refund or store credit, please follow the below instructions:
- Go to this link: https://www.empressmimi.com/a/returns
- Fill out and submit your returns or exchange request
- Wait for the approval via email (this will include a RMA number)
- Include the RMA number on the package that you will be sending back
If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Empress Mimi is not responsible for any return custom charges made and we will not be able to collect the package from the customs office.
Please make sure that the returns form and RMA number is enclosed with your goods - no form or RMA number may result in your return not being processed.
Note: The returns policy above also applies to subscribers who already used their fit guarantee replacement.