Whilst we hope that every box brings the receiver absolute joy & delight, we understand that sometimes it may not be your cup of tea and you would wish to return the item.
We offer free returns and exchanges within 30 days from the original date of delivery (extended to 90 days from shipment due to the Corona related shipping delays), subject to the following terms and limitations.
We accept returns or exchanges for free up to 30 days from the original date of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You can exchange an item for another item, or return it for a store credit or a refund. Any items acquired with store credit can only be exchanged or returned for store credit. Any item to be returned or exchanged must be in new, unused and resalable condition with all original tags attached.
Returns & Exchanges: If you wish to return an item for an exchange, refund or store credit, please follow the below instructions:
- Go to this link: https://www.empressmimi.com/a/returns
- Fill out and submit your returns or exchange request
- Wait for the approval via email (this will include a RMA number)
- Include the RMA number on the package that you will be sending back
If returning an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Empress Mimi is not responsible for any return custom charges made and we will not be able to collect the package from the customs office.
Please make sure that the RMA number and return form are enclosed with your goods - no RMA number and return form may result in your return not being processed.
Refunds: Once we have received and approved your return, a refund or exchange will be processed within 5 working days. Please allow 5-10 business days for the statement to appear on your account (the exact timing of this depends on your banking provider and is unfortunately not something we can speed up).