Shopping online can feel like risky business. We wanted to go that extra mile for our most loyal Empresses at Empress Mimi. That's why we have introduced the Empress Mimi Fit Guaranteed policy! 💃🎉
So how does this work?
Let's say you have ordered your first Queen Box subscription, and once it arrives, you realise that you would actually prefer a slightly more snug fit on the bra. Or, at some point a couple of months into your subscription, and after indulging in some much needed cake (because you deserve it, Queen! Marie Antoinette would agree!), you decide you would prefer a slightly more relaxed fit for your new Goddess frame.
In either case, with the Fit Guarantee, replacing your item for the correct size is easy peasy lemon squeezy! We try to make all our sets super adjustable with extra supportive and flexible materials, but we also understand that each body is its own unique work of art with its own needs and requirements for ultimate comfort and that our bodies are always changing
As an Empress Mimi subscriber, you can use the Fit Guarantee to have your item of choice replaced without the need to return the set! Talk about the Royal treatment 👑
So no worries if the bra or the panty in your first box didn’t fit! Send us an email so you can get a store credit to purchase a new one on the website. In the correct and new size that you prefer!
The technical & legal stuff:
- If you would like to use the Fit Guarantee on your subscription, please send us a request via this link (you only need your email and order number!
- The Fit Guarantee can be used once per subscription box customer. But fret not! If you have already used your Fit Guarantee you can still have your item exchanged through the usual exchange policy.
- Once reviewed and approved by our team, you will receive a custom discount code you can use on any item on the website (except for subscription boxes) to receive your item in your correct size!
- Queen Box subscriber: $100
- Empress Box subscriber: $150
- If the item you would like to receive as a replacement is out of stock in your size, you can either redeem the discount code for an alternative style or sign up to be notified when your item is back in stock on the website. If the replacement item costs less than the store credit you received, you can still always add additional goodies you've been eyeing to your cart 😉
- Please note that any box that has received a free fit guarantee replacement will no longer be eligible for refunds unless you return both sets to us unworn with all labels attached within 30 days of the receipt of the replacement set at your own expense.
- Requests must be made within 30 days of receipt.
You are welcome to visit our Size Guide!
* In order to receive the free item, you must be an active subscriber to one of our subscription boxes.
* The Fit Guarantee policy is only valid once per active subscription customer.
* Requests must be made within 30 days of receipt.
*All free Fit guarantee replacements are also subject to inventory. You can either redeem the discount code for an alternative style or sign up to be notified when your item is back in stock on the website.
*Please note that any box that has received a free fit guarantee replacement will no longer be eligible for refunds unless you return both sets to us unworn with all labels attached within 30 days of the receipt of the replacement set at your own expense.
*Please note that any store credit issued under the fit guarantee policy can't be used against subscription box orders. These store credits can only be applied to single item purchases.