Skip to main content
Empress Mimi Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Empress Mimi
  2. Orders

Orders

  • I’m not yet ready to subscribe - do you have a shop where I can purchase items individually?
  • How long does it take for my order to be shipped out?
  • Can I cancel or amend my order?
  • I forgot to add something to my order - what should I do?
  • What should I do if the item I ordered doesn’t fit, isn’t suitable or not to my liking?
  • Something from my order is missing - can you help?
  • How do I return/exchange something?
  • What should I do if I receive a faulty item?
  • I received a wrong item, how do I get what I ordered?
  • I had an item in my order but I've noticed it’s no longer a part of my shipment, why?
  • I applied a discount code, but it’s not discounting my whole order, why not?
  • Do you provide gift wrapping or discreet packaging?
Empress Mimi